Service capability

Products and services

From daily IT operations and infrastructure to network security, data centers, virtualization and intelligent engineering.

Managed service approach

Delivering high-quality managed services

Mainland China | Hong Kong | Taiwan | Singapore | Vietnam | Japan | Korea

As an IT advisor, Yuqi Intelligent first considers the customer’s budget and information maturity, reviews the current environment and defines the scope, service level and improvement direction for IT operations. The delivery team covers endpoint computers, servers, network equipment and cloud applications, with 24-hour, 7-day technical support and maintenance.

Enterprise IT managed service environment

Complete service directory

Six service groups, 53 entry points

Use the catalogue to move from a broad capability to the relevant existing service page.

01

Enterprise IT Services

Cover recurring enterprise IT work from current-state assessment to assets and daily operations.

01 Enterprise IT ServicesPlanning, Procurement and Operations
02 System Integration and InfrastructureServers, Storage and Computing
03 Network and Information SecurityConnectivity, Access and Protection
04 Data Center, Storage and Disaster RecoveryBackup, Recovery and Continuity
05 Virtualization, Cloud and ComputingResource Consolidation and Migration
06 Low-Voltage and Intelligent EngineeringServer Rooms, Security and Meeting Spaces

Core service groups

Three ways to support enterprise IT operations

The service scope is confirmed against the current environment and business requirements.

Server equipment maintenance

Hardware maintenance and warranty

Extend hardware lifecycle support and coordinate maintenance for servers, storage and network equipment.

Managed IT operations

Managed IT outsourcing

Manage day-to-day IT operations through defined scope, service processes, monitoring and documentation.

Technical support team

Deep technical support

Support architecture review, troubleshooting, migration and improvement work when a dedicated technical capability is required.

IT operations engineers maintaining data center servers

Service scenario

IT managed operations

For production and disaster-recovery environments, the service team provides data center operations support and coordinates equipment, vendors and maintenance activities. On-site support helps keep customer IT systems secure, reliable and efficient.

  • 24×7 data center support
  • On-site IT operations
  • Monitoring, incident response and documentation
Hybrid cloud infrastructure planning

Service scenario

IT infrastructure transition to hybrid cloud

Review the current server, storage, network and application environment, then plan an appropriate combination of local infrastructure, private cloud and public cloud resources.

  • Current-state and resource review
  • Virtualization and resource integration
  • Migration and operational handover
Cloud technical support

Service scenario

Cloud solutions and technical support

Connect cloud resources with the existing IT environment and provide technical support for access, security, data protection and daily operations.

  • Cloud resource planning
  • Network and access security
  • Backup, recovery and operation support

Technology and service scenes

Areas covered by the service team

Browse the relevant service entry when you need a more specific scope.

Typical Scenarios

Choose Services by Operating Scenario

Start with the current issue and review the relevant service scope and project content.